Refurbished product
All refurbished product sold by Excel Hi-Fi has been supplied by the manufacturer once it has been stringently inspected and tested. All accessories supplied with new product is included with refurbished purchases. All product is in as new condition and is covered by a manufacturers warranty.
Examples of refurbished product include:
- Product that has been returned to the manufacturer due to the outer packaging being damaged, marked or blemished.
- New stock that has become obsolete or overstocked can be deemed refurbished.
- Manufacturers warehouse carton damaged product.
- Product returned from retailers due to excess stock or perceived defect.
Refurbished product sold by Excel Hi-Fi is not second hand or used.
All refurbished product sold by Excel Hi-Fi carries a manufacturers warranty. The warranty provides access to any authorised service centre throughout Australia as well as manufacturers product support. The warranty period on all refurbished product is the same as new with the exception of Yamaha. The warranty on Yamaha product is halved for example, a new Yamaha AV Receiver is covered for 2 years where as refurbished duration is 1 year.
Warranty
All Excel Hi-Fi product sold comes with an Australia wide manufacturer warranty as per the supplier. Should your equipment require warranty service, it must be delivered to an authorised service center, complete with your purchase receipt. Alternatively contact Excel Hi-Fi on (03) 9702 3399 or at sales@excelhifi.com.au for any assistance you may requiire.
Warranty periods
YAMAHA MUSIC AUSTRALIA
NEW : 2 YEARS
REFURBISHED : 1 YEAR
ADVENTAGE NEW : 4 YEARS
ADVENTAGE REFURBISHED : 2 YEARS
ONKYO ( PEMIUM AUDIO COMPANY)
NEW : 3 YEARS
REFURBISHED : 3 MONTHS
PIONEER (PREMIUM AUDIO COMPANY)
NEW : 3 YEARS
REFURBISHED : 3 MONTHS
Shipping
Excel Hi-Fi provide free shipping on all sales.
Shipment is only within Australia. Items will only be dispatched after your payment has cleared.
Pick up is available from our premises, please contact us if you wish to pick up so we can have your item ready for you.
Orders are shipped via Cope Sensitive Freight (regular service) for country or interstate. or Couriers Please (regular service) for local deliveries. Depending on your geographical location, delivery normally requires 1 - 5 business days. Items can only be delivered during normal business hours (9am - 5pm) on weekdays. Delivery is not available on weekends, public holidays or after hours. The courier will contact you prior to attempting delivery, please provide a mobile contact number for this purpose.
Excel Hi-Fi do not deliver to P.O Box, Parcel Post or Parcel Collect services.
On the day your goods are dispatched we will send you an email with your consignment number that you can use to track or make enquiries about your item from the courier.